Just as many other technological advancements, Artificial Intelligence came to our lives from the pages of fairy tales and fiction books (think of the Tinman from The Wizard of Oz or Maria from Metropolis).
Artificial intelligence (AI) and machine learning in finance encompasses everything from chatbot assistants to fraud detection and task automation. Most banks (80%) are highly aware of the potential benefits presented by AI, according to Insider Intelligence's AI in Banking report.
As the use cases for AI in financial services continue to grow and deliver value for organizations and customers alike, I’d like to provide some insight on where I think the technology is delivering most value at the moment, and also where I think we are headed. Firstly, though, a little on how far we’ve come.